Complaint

Lieber bachmaier-Kunde, wenn Sie sich mit Ihrem Online-Shop-Zugang einloggen, werden Ihnen ab sofort die Stammdaten vorausgefüllt angezeigt und Sie können die Lieferadresse per Drop-Down auswählen. Damit sollte Ihre Reklamation noch schneller und einfach gehen. Noch kein Online-Shop-Zugang? Dann gleich unter office@bachmaier.de anfordern.

ORDERER

company name and adress

contact person

e-mail

ORDERDETAILS

serial number

user

TYPE

type of product

earmould

hearing protection

hearos

Snug/bachmaier® comm

PRODUCT

product earmould

product HEAROS

HEAROS must always be returned in the event of a complaint.

product hearing protection

Product Snug/bachmaier® comm

SOLUTION

we wish

remake

product change

additional costs may be incurred for product changes.

new product

NOTE

note

image upload

Drag & drop

*jpg, *jpeg, *gif, *png

or select file

IMPRESSIONS

How do you send your impressions?

existing impressions

new impressions via scan

new impressions via mail (analogue)

via Otocloud

Scans

in the case of a first complaint, we ask you for new impressions; in the case of a second complaint, we require them.

Drag & drop

*asc, *stl

or select file

Please fill in the field below with the 9-digit order number. You will find this on the bachmaier order bag below the barcode. This enables us to assign your impressions to the existing complaint order upon receipt.

order number

We do not require new impressions for an initial complaint

The prerequisite for this is that the guarantee has not been excluded on our part due to incomplete impressions.

In the case of a second complaint, we require new impressions. In this case, please select below how the new impressions are to be sent in.

Please upload the scan data as usual via Otocloud. The commission must be the same as the patient name in the Otocloud so that an assignment is possible.